Resume
Results-driven SRE Manager with 16 years of experience in leading high-performance teams and ensuring the reliability, scalability, and performance of mission-critical systems. Adept at implementing best practices in incident management, infrastructure design, and automation to optimize system reliability and uptime. Proven track record of successfully driving projects, managing stakeholders, and fostering a culture of collaboration and innovation.
Summary
Nikhil Gupta
Experienced and hands-on SRE/DevOps Engineering Leader with a proven track record in managing complex microservices environments serving millions of users. Expertise in centralizing tooling, platform development and GenAI/Agentic AI to enhance developers' productivity, improve product quality, and ensure scalability and resiliency. Strong advocate for DevOps practices, zero-touch CI/CD pipelines, continuous deployment, and modernization of tech stacks. Skilled in defining SRE best practices, implementing monitoring and alerting systems, and driving incident management and root cause analysis. Collaborative leader, adept at managing teams, gathering requirements, and driving automation initiatives to optimize operational efficiency. I focus on platform thinking, observability, DR and automation, and GenAI for SRE, while maintaining consistently high AES (engagement) scores year after year.
- Whitefield, bangalore, India
- (0091) 7829-4537-68
- nikhil.vinod.gupta@gmail.com
Education
Bachelors of Engineering
2005 - 2009
SGSITS, Indore (M.P.), India (No. #1 state college of MP)
Achieved the 70th rank in the state-level engineering entrance exam, securing admission to the premier engineering college in Madhya Pradesh.
Higher Secondary (12th Standards)
2003 - 2004
SVHSS, Ashoknagar(MP)
Completed 12th grade in 2004 with 84% and scored 1st rank in the school, emphasizing major subjects in Physics, Chemistry, and Mathematics.
Professional Experience
Senior Engineering Manager (SRE/DevOps)
Dec-2021 - Present
Walmart Global Tech, Bangalore, India
Staff Software Engineer/Architect (SRE/DevOps)
Jan-2020 - Dec-2021
Walmart Global Tech, Bangalore, India
Senior Software Engineer (SRE/DevOps)
Oct-2018 - Jan-2020
Walmart Global Tech, Bangalore, India
Senior DevOps Engineer
Jan-2017 - Oct-2018
Intuit, Bangalore, India
Senior DevOps & Infrastructure Engineer
Jun-2016 - Dec-2016
DataTorrent, Bangalore, India
Lead DevOps Engineer
Sep-2014 - Jun-2016
Amadeus, Bangalore, India
Senior Build & Release Engineer
May-2014 to Sep-2014
Altisource, Bangalore, India
Senior Software Engineer (Build & Release)
Dec-2009 to May-2014
Accenture, Bangalore, India
About
Experienced and hands-on SRE/DevOps Engineering Leader with a proven track record in managing large-scale systems, driving platform initiatives, and leading high-performing teams across multiple domains including Distribution Centres, Walmart Stores & Associates, and Catalog (Online & In-Store). Passionate about creating reusable SRE platforms, improving observability, and driving automation initiatives to optimize operational efficiency.
Experience Summary:
- Led a team of SREs in a complex microservices environment serving millions of users.
- Developed and implemented centralized tooling and platform solutions, enhancing developers' productivity and enabling focus on feature development, quality improvement, and scalability.
- Defined and enforced SRE and DevOps best practices across teams, resulting in increased service quality and uptime.
- Established and optimized zero-touch CI/CD pipelines with integrated code quality checks, unit tests, integration tests, end-to-end tests, performance tests, approval processes, and logging.
- Advocated for continuous deployment and delivery, working with developers to achieve higher deployment frequency.
- Designed and implemented robust alerting, monitoring, and logging practices, tools, and dashboards.
- Orchestrated tech modernization efforts, successfully migrating from legacy to new tech stacks.
- Developed deployment architectures to ensure efficient and scalable service deployments.
- Implemented SLIs, SLOs, and SLAs for microservices, creating SLO dashboards and proactive alerting systems.
- Designed and integrated dashboards for CICD, service availability, infrastructure availability, cost analysis, and network latency into a centralized SRE dashboard.
- Implemented HA/DR strategies and automation to achieve defined business goals.
- Introduced branching strategies to increase deployment frequency while maintaining high-quality standards.
- Led incident response efforts, conducting thorough RCAs and implementing improvements to minimize mean time to resolution (MTTR).
- Provided cost optimization suggestions without compromising quality, availability, and resiliency.
- Implemented infrastructure and configuration as code principles to ensure consistency and reproducibility.
- Facilitated sprint planning, retrospectives, and Jira dashboard management for the SRE team.
- Collaborated with Dev Managers and Architects to gather requirements, provide feedback, and address pain points.
- Managed 24x7 SRE on-call rotations and ensured timely incident response and resolution.
- Proactively identified and automated repetitive tasks to improve operational efficiency.
- Led migration initiatives from on-premises infrastructure to cloud platforms.
- Improved SDLC for legacy products, implementing modern DevOps practices.
- Organized and conducted DevOps and SRE tech sessions to foster knowledge sharing and skill development.
- Established and led the DevOps and SRE forum, facilitating collaboration and the sharing of tools, best practices, and pain points across multiple teams.
Recent Key Platforms & Projects
Selected recent platforms and frameworks I have driven at Walmart to reduce toil, improve reliability, and enable teams to move faster at Walmart Scale
AlertBeacon
No-code alert lifecycle platform used as a central entry point for creating, discovering, validating and analysis of alerts across systems.
- No Code alert creation platform for stacks like K8S, Azure SQL, Kafka, Cassandra and Cosmos.
- Built-in checks for broken, noisy, or duplicate alerts using incident/notification data.
- Designed to be reusable across teams without extra onboarding.
DB Inspector
Azure SQL SRE assistant that surfaces bottlenecks and suggests remediation for developers and DBAs to reduce MTTD & MTTR.
- Shows CPU, blocking sessions, and heavy queries via UI and APIs.
- Opinionated recommendations for indexing, query patterns, and connection behaviour.
- Integrates with existing monitoring so teams do not need a new tool stack.
DR Playbook Automation
Framework that generates and maintains DR / failover playbooks for hundreds of applications with one click.
- Pulls metadata from services, clusters, and databases to auto-build playbooks.
- Keeps documentation in sync with infra changes and decommissions.
- Makes DR a living asset instead of a one-time exercise.
One Stop Monitoring
Unified observability Platform to Monitor health across K8S, Kafka, Cassandra, Cosmos, Azure SQL, AlloyDB and more.
- Generic & Reusable Dashboard for whole Walmart to avoid multiple teams building their dashbaords.
- Reduces time to understand impact during incidents and peak events.
- Designed in a way that no onboardig is needed and all new workloads onboarded automatically.
GenAI Deliverables
Recent work where the team upskilled and delivered AI-assisted tooling on top of SRE / DevOps platforms.
Conversational Chatbots & GenAI Agents
Guided the team to design and implement conversational AI chatbots and GenAI agents that sit on top of SRE data and tools.
- Use-cases include answering platform “how-to”, reasoning about alerts, and recommending fixes.
- Helped engineers move from basic scripts to agentic flows with tools, memory, and context.
- Enabled multiple team members to upskill in AI while delivering tangible business value.
Awards & Recognitions
Appreciations received for delivering at scale and building strong, engaged teams.
- Bravo Award – For going above and beyond in delivering critical SRE/DevOps initiatives and cross-team programs.
- Team Award – For leading high-performing teams that executed complex projects at Walmart scale.
- Excellence Award – For sustained excellence in reliability, platform thinking, and stakeholder partnership.
- Multiple written appreciations from leaders and stakeholders for observability upgrades, DR readiness, and automation frameworks.
Facts
Below Numbers describes about myself
Years of Experience
Certifications
Organisations
Awards
Awards & Certifications
Below is the list of certifications and Awards.
- All
- Awards
- Certifications
Tech Skills
I have worked on many tools and technologies. I am always open to learn any new tool or tech based on the requirement. Below is my current tech skill set
Management Skills
As an SRE (Site Reliability Engineering) Manager, effective leadership skills are crucial for successfully managing and leading a team. I have gained below leadership skill during my tenure as SRE Manager
Testimonials
Below testimonials are from my linkedIn Profile.
I remember one word when I start writing about Nikhil-- "Automate"," Automate" and" Automate". I have not seen him do a task repeatedly beyond few times. He brings great value by bringing in innovation and automation in every task increasing the efficiency of the entire deliverable . He is a silent worker who solves interesting problems without any fuss. Agility is another key strength of Nikhil. He has a great attitude and a nice team player.
Karthik Nagasubramanian
Senior DevOps Manager, Intuit
I really valued Nikhil contributions to our team. He managed to understand the Continuous Deployment Platform and how to operate the DB and code deployments really quickly, so I could hand over the operating tasks of the DevOps framework to him. He was also part of the DBAs team and contributed quite efficiently in issue resolution and operations, coaching other more junior members of the DBA team. He is a really committed and valuable asset!
David Sabater Dinter
Technical Lead for Data Analytics solutions, Google UK
Nikhil , is a go to guy for any devops related issue. I worked with him in Amadeus and he was spearheading the repository migrations along with me.This collaboration made the whole transition smooth and on time . His focus towards his work is commendable.
Shray Wawat
Software Developer, Atlassian
Nikhil is very focused and determined to get the job done. His strength is his technical knowledge and its application, which is highly needed for the profile he is in. There were many such instances where he displayed his expertise by simplifying complex process and eased the process, and this benefited the team a lot. It was a learning and a wonderful experience to work with Nikhil. All the best
Gaurav Agarwal
Lead Business Analyst at Amadeus Labs India
Nikhil was senior build and release manager with our client RSA. I found him full of energy with a problem-solving approach. Apart from his regular responsibilities, Nikhil played a vital role in shaping approach of configuration team by introducing new tool for e.g. dashboard to automate release n deployment process. 'Click and deploy' tool of his was game changer in during Assembly test phase, as this phase demand regular deployment to reduce tester ideal time. He had also worked out various Unix script to speed up console deployment. I found him always reachable, accessible and ready to go man. He is definitely an asset for any organisation.
Satender Kumar Mall
Agile Developer (Full Stack) at Liberty Specialty Markets London
Nikhil has exceptional technical aptitude and is a natural problem solver. Nikhil is able to take complex undefined issues and work then to a fix with wider team. - Nikhil is an absolute pleasure to work with!
Jon Lillis
Senior Manager at Accenture, UK
Nikhil is a very sensible and reliable devOps, when I worked with him he was always reactive and ready to give his best no matter what time it was. On the personal side he is a cheerful person that you may want to have in your team. I personally recommend Nikhil as he has always demonstrated his professionalism in a fast paced environment
Marcello Calabresi
Sviluppatore web front-end presso Vulog, Nice Area, France
Contact
You can reach out to me :
LinkedIn:
Email:
nikhil.vinod.gupta@gmail.com
Call:
+91 78 2945 3768